Return, Refund and Shipping Policy

Return & Refund Policy

A bought item can be replaced or returned within 14 days after receiving receipt of order. However, please note there are a couple of rules. We are only able to accept returns on items if they are sent back unpacked in their original packaging. We do not accept returns on used items.

You can return or replace only those items that are poor quality or if they do not meet the former standards at the time of purchase (for example, you received a wrong scent of perfume). According to laws, parfumes are non-returnable based on Replacement-Return Rules.

If you want to replace your purchase with another item from our e-shop, just write us an email or give us a call.

Used, modified or broken goods are non-returnable and non-replaceable. Goods must be returned in their original package with all tags attached.

The process of replacing-returning the item:

 - Write an email to hello@nataperfumes.com and inform us about the return of products 

 - Carefully pack the item and send it to us.

All the necessary information will be provided via email hello@nataperfumes.com or phone +37062204505.

Shipping Policy

Usually, all orders are shipped every Monday. If possible, we will ship your parcel sooner.

I.e., if you place an order on Friday, the 16th, your order will be shipped on Monday, the 19th. If you place your order on Monday, we will do everything possible to ship it on the same Monday.

If the shipment is urgent - call or write us and we will always find a solution.

Fulfilment centre is located in Vilnius, Lithuania. All shipping is currently made from there.

Phone nr. +37062204505

E-mail: hello@nataperfumes.com